By completing any reservation of Henningsen Transport & Guiding (HTG) 's Fjord-cruise products, the conditions below are accepted, as well as the general conditions for activities in Svalbard.

We recommend all our customers to purchase a travel insurance.

- No refund is given in case of illness or delayed or cancelled flights or boats.
- A refund will only be issued if a Fjord-cruise is cancelled by HTG.
- HTG is not responsible for any additional cost that may occur as a result of the cancellation of any of our Fjord-cruise products.

Weather disclaimer:
The following conditions will not affect the price, nor do they give a reason for any type of refund, fully or partially:
- Weather and ice-conditions might cause a change to the scheduled route.
- Weather and ice-conditions might cause the vessel to not be able to get close to the glaciers,
- Weather and ice-conditions might cause the vessel to not be able to dock in Pyramiden or Barentsburg.

- In the late fall, the hours of daylight are limited and can result in limited visibility.
- There is no guarantee that Northern lights will be visible during a Northern-light cruise.

The following cancellation fees apply:
- 22 days or more before the departure date of the Fjord-cruise: 2.5% of the amount paid
- 21 - 8 days before the departure date of the Fjord-cruise: 50% of the amount paid
- 7 days or less before departure date of the Fjord-cruise: 100% of the amount paid

HTG is not liable for injurys that might occur due to weather conditions or failure to follow posted signs and/or the directions from the crew.

Failure to follow any of the following procedures may lead to financial and/or legal responsibilities for the involved guest/s:

Drugs and Alcohol:
Please be advised that it is not allowed to consume your own alcohol on-board. Alcohol brought aboard is subject to confiscation.
Guests that are executing improper or threatening behaviour, or are under the influence of drugs or alcohol, may be denied entry to, or removed from, our vessels, and may be required to purchase a new return ticket from Pyramiden or Barentsburg for a later departure. HTG can not guarantee availability on later departures. There is no refund given for any cost related to being denied entry to, or removed from, the vessels due to improper or threatening behaviour or the influence of drugs or alcohol. This includes, but is not limited to, the original ticket, cost of accomodation in Pyramiden or Barentsburg as well as the cost of a new return ticket to Longyearbyen.

All firearms shall be surrendered to the ships crew upon entering the vessel. All ammunition and bolt shall be kept by the owner.
Flammables, combustibles, or explosives can not be brought on-board unless permitted by the captain.

The use of drones or UAV's is not permitted from our vessels unless previous arrangements has been made with HTG.

Henningsen Transport & Guiding AS


Tel: +47 4004 9171

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